SHIPPING & FULFILLMENT POLICY
PREORDER FULFILLMENT
92 Reasons: A Journey of Faith is currently available for preorder in advance of the official book launch on September 8, 2026. Customers may choose book-launch pickup or shipping during checkout.
BOOK-LAUNCH PICKUP
Customers who select local pickup may collect their preorder during the book launch:
Tuesday, September 8, 2026Beginning at 7:00 PM
Cafe Mila6800 Windhaven Parkway
The Colony, TX 75056
Please bring your order confirmation or the name used to place the order.
Books selected for book-launch pickup will be reserved for the customer and will not be shipped before the event.
If you selected pickup but are no longer able to attend, please contact us as soon as possible. Pickup orders may be converted to shipping after the applicable shipping charge has been paid. Unclaimed pickup orders will not be shipped automatically.
PREORDER SHIPPING
Customers who select shipping do not have to wait until after the book launch if copies become available earlier.
Shipping orders will be prepared in the order received as books arrive from the printing company. Orders that can be completed before September 8, 2026, may be shipped early.
Any remaining preorder shipments will begin processing immediately after the September 8 book launch. Signed and personalized books may require additional preparation time after copies arrive.
A shipping-confirmation email containing USPS tracking information will be sent when the order ships.
PRINTING AND RESTOCK DELAYS
Preorder fulfillment depends upon the timely production and delivery of books from the printing company.
If an unexpected printing, production, or restock delay materially affects the anticipated pickup or shipping schedule, affected customers will be notified by email and provided with an updated estimated fulfillment date.
Customers affected by a significant delay may choose to accept the revised fulfillment date or cancel the delayed order for a full refund.
ORDER PROCESSING AFTER THE PREORDER PERIOD
After the preorder period ends, the following preparation and processing times will generally apply:
• Standard Copies: 2–3 business days
• Signed by the Author Copies: 3–5 business days
• Signed & Personalized Copies: 5–7 business days
During book launches, holidays, and other high-volume periods, signed and personalized orders may require up to 10 business days to prepare.
Business days are Monday through Friday, excluding recognized holidays.
Processing time is the time required by 92 Reasons to prepare, sign or personalize when applicable, package, and transfer an order to USPS. Processing time does not include USPS transit time.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping services, rates, and estimated delivery times are displayed during checkout based on the destination and selected service.
USPS delivery estimates begin after the package has been accepted by the carrier. Estimated delivery dates are not guaranteed and may be affected by weather, holidays, service disruptions, or other carrier-related circumstances.
TRACKING INFORMATION
Customers will receive a shipping-confirmation email with tracking information after the order has been prepared and transferred to USPS.
Please allow time for USPS to scan the package and update the tracking record. Tracking information may not appear immediately after the shipping label is created.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting your order. If a correction is needed, contact us immediately. Address changes cannot be guaranteed after an order has entered processing or shipped.
If an order is returned because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, additional shipping charges may be required before the order can be resent.
If the addressing error was made by 92 Reasons, the order will be corrected and resent at no additional cost to the customer.
DELAYED OR MISSING PACKAGES
If tracking has not updated or a package has not arrived within the USPS estimated delivery period, please contact us with your name and order number.
We will assist with reviewing the tracking information and initiating a USPS inquiry when appropriate. Carrier investigations may be required before a lost-package replacement or refund can be issued.
DAMAGED OR INCORRECT ORDERS
If your book arrives damaged, defective, or different from what you ordered, contact us within seven calendar days of delivery.
Please provide:
• Your name and order number
• A description of the problem
• Clear photographs of the book
• Clear photographs of the shipping packaging
After reviewing the issue, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.
CUSTOMER SUPPORT
For questions concerning pickup, shipping, tracking, damaged books, or order changes, please contact us through the website and include your order number whenever possible.
